Details As GTBank Assures Customers Of Relationship That “Thrives Far Into Future”

Guaranty Trust Bank (GTBank), the flagship subsidiary of Guaranty Trust Holding Company Plc (GTCO), has assured customers of its commitment to upholding the highest standards in service delivery.

The frontline financial institution also promises a relationship that will thrive “far into the future.”

The bank, which has established a reputation as a trusted and customer-centric financial organization, made these declarations in a thank-you message released on Wednesday, November 27, 2024.

The message was issued in appreciation of customers for keeping faith with the bank during its recent transition to a new core banking system.

“As we move on to our custom of seamless service experiences, we would like to assure you of our commitment to the goals we set at the start of implementing this change and that every effort we make hereon will be driven by a single purpose: to uphold the highest standards of service experience you expect and ensure that our relationship with you thrives far into the future,” the bank, named Nigeria’s best in corporate social responsibility at this year’s Euromoney Awards, stated in its message to customers.

Identifying customers’ trust as “the foundation” on which it stands, GTBank lauded the patience and support shown to the brand during the system upgrade, which impacted service, as “nothing short of extraordinary.”

“We recognize how deeply this period of service disruptions affected your personal activities and business operations, and we thank you for standing with us through it all, offering grace in times of frustration. Thank you for believing in us and allowing us the privilege of continuing to serve you. We are grateful beyond measure,” the bank wrote in a communication with the simple but profound header, “Thank You.”

The bank also apologized for the delays in transaction processing and interruptions experienced during the implementation of the new Finacle Suite of Core Banking Application Systems.

The upgrade aims to keep the bank agile and adaptable as it grows, and most importantly, to improve the overall service experience.