“Will Be Resolved Shortly” – FirstBank Apologise For “Service Degradation”

“FirstBank Apologise For “Inconvenience” Of “Service Degradation” On Its Payment Platforms

First Bank has apologized for what it termed “service degradation” on its payment platforms.

The financial institution with Adesola Adeduntan as chief executive officer issued the apology in the face of the discomfort to customers.

” We apologise for the inconvenience you’re experiencing” the bank stated in direct messages to customers while attributing the cause to “service degradation”.

“We are experiencing service degradation on some of our channels” the bank admitted in the same message..

The bank, however, assured customers to be ” rest assured that the issues will be resolved shortly” promising to provide an “update shortly” in the message sent at about 1.50 pm.

Multiple checks by SocietyNow.Ng revealed that at press time – 7 hours later, – the update was yet to be made.

The message to customers sent in the afternoon of May 13, 2023, with the header, “Important Notice” reads…

We are experiencing service degradation on some of our channels and are working with our partners to resolve all issues speedily. We apologise for the inconvenience you’re experiencing. Please be rest assured that the issues will be resolved shortly.

As we strive to fix the issues, please beware of fraudsters who may attempt to solicit your bank information for fraudulent purposes.

Thank you for your patience. We will provide an update shortly.”