Why FCMB Customers Were Locked Out Of Bank’s Digital Payment Platforms

For hours on Monday, the customers of First City Monument Bank (FCMB) were locked out of its digital payment platforms.

The experience rendered customers of the bank helpless and frustrated across platforms.

But the management of the bank with Yemisi Edun as the Managing Director was quick to provide an explanation for the anomaly as early as 2.43.a.m, citing “ongoing technical enhancement”.

While apologizing for “any inconvenience”, the Bank pointed out that the goal is to “ensure seamless transactions without interruptions in the long run”.

The issues with FCMB’s digital payment platforms, however, persisted till evening with the bank providing an update around 4:30 p.m. that -“We are back up!” on its social media handle.

Though the update declared that “You can now access all our digital platforms for seamless transactions”, it was not until about two hours later that the platforms returned to their former status of “efficient, according to first-hand experiences.